Delivery charge (online orders)
Large Furniture orders over £1800.00 are handled by one of our associate delivery companies - Freight Express or RCO Deliveries dependent on the items and your location. It includes a one or two-man delivery team who will place your item(s) in the room of your choice, unpack and assemble if necessary (except String system as it needs fitting to the wall) and then remove and recycle any packaging. We do not fix or secure anything to wall's or ceiling's. Free delivery does not apply to USM Haller customised configurations that need to be built up on-site.
The dedicated delivery company will contact you prior to delivery to arrange a day with a 2 hour time slot that is suitable for you to take the delivery. Before the delivery company get in touch one of our staff members will speak to you to let you know that your item is ready, either by E-mail or telephone. Your delivery in normal circumstances will be delivered to you within 14 working days of us getting in touch with you. Some smaller items that are deemed suitable for a quicker courier service, we will send out with DPD Local.
Please note that you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. If the item cannot be delivered safely or access is limited then you are liable for 50% of the order value and the full delivery cost.
This delivery service is to the ground floor only. It is your responsibility to notify us in advance if delivery is to a higher or lower level, as this may well incur additional fees.
Furniture orders under £1800.00 will be either delivered by DPD Local if they are of a suitable size or with a palletised service with Palletways if deemed too large for DPD. The DPD service is a 9:00 am until 5:00 pm service on a given day (Monday to Friday), the delivery can be tracked and a timeslot will be issued which will be sent to you on the morning of the delivery. Saturday deliveries are an extra £25.00 We don't offer assembly or to take away packaging with this free service. Under £100.00 order value there will be a £6.50 charge.
If the item(s) you have ordered are too large for DPD Local then the furniture will be delivered on a pallet which is a kerbside/ground floor service. The company we use is Palletways and they offer a timeslot on a given day (Monday to Friday) for the delivery. This service means the delivery will be brought onto your driveway only and you will have to get it into the property yourself and dispose of the packaging (including pallet if driver can't take it). The driver won't be able to help get the delivery into your property so please make sure someone is available to assist with removing the items from the pallet. We use an economical pallet service so we can offer the best possible prices for the products we sell, this can be upgraded to a "White Glove 2 Man Service" which includes bringing it into the property, assembling if required, taking away packaging and recycling it. We do recommend this service on larger furniture items (specifically USM Furniture), if you have a query or question about an item you are interested in do contact us for our advice.
To get a price for the upgraded White Glove Service please email us - click here
Please see full delivery details on the specified deliveries page.
