Yes, while online ordering is preferred, phone orders are accepted if you're unable to order online.
You’ll receive an order confirmation email shortly after placing your order. If not, check your spam folder or contact customer service by phone 01423 524777 or email
Payment is taken at the time of ordering. We do offer a 50/50 payment option, please contact us and we can arrange this for you.
Your order number is in your confirmation email. If you created an account, you can also find it in your order history under "My Account."
No, but you can place a second order. Contact customer service to see if both can be shipped together to reduce delivery charges.
Enter the code at checkout in the designated promo code field. You can only use one code per ordernd they are not valid on sale items.
Contact customer service by phone 01423 524777 or email or by webchat - we are here and happy to help.
With regards to Import duty costs, there are no extra costs for the customer than the cost quoted on the website, that is your final buying price, you will not be asked to pay any customs charges.
Yes we might be able to, drop us a line on email and we will help you.
Delivery
Furniture orders under £1800.00 will be either delivered by DPD Local if they are of a suitable size or with a palletised service with Palletways if deemed too large for DPD. The DPD service is a 9:00 am until 5:00 pm service on a given day (Monday to Friday), the delivery can be tracked and a timeslot will be issued which will be sent to you on the morning of the delivery. Saturday deliveries are an extra £25.00 We don't offer assembly or to take away packaging with this free service. Under £100.00 order value there will be a £6.50 charge.
If the item(s) you have ordered are too large for DPD Local then the furniture will be delivered on a pallet which is a kerbside/ground floor service. The company we use is Palletways and they offer a timeslot on a given day (Monday to Friday) for the delivery. This service means the delivery will be brought onto your driveway only and you will have to get it into the property yourself and dispose of the packaging (including pallet if driver can't take it). The driver won't be able to help get the delivery into your property so please make sure someone is available to assist with removing the items from the pallet. We use an economical pallet service so we can offer the best possible prices for the products we sell, this can be upgraded to a "White Glove 2 Man Service" which includes bringing it into the property, assembling if required, taking away packaging and recycling it. We do recommend this service on larger furniture items (specifically USM Furniture), if you have a query or question about an item you are interested in do contact us for our advice.
To get a price for theupgraded White Glove Serviceplease email us - click here
Payments & Security
Visa, Mastercard, Maestro, American Express, PayPal and Bank Transfer.
Yes. Payments are processed via secure, encrypted platforms, and your personal data is not shared with third parties.
You’ll receive a dispatch email with tracking details.Can items be delivered separately? Orders are usually shipped together. Partial delivery may be possible by request in some cases.
No. Deliveries require a signature unless you arrange otherwise with the courier (at your own risk).
Please contact us for deliveries outside of the UK, we do deliver to Northern Ireland regularly but there will be a cost. We can arrange this to some other countries at a cost. To contact us about delivery outside of the UK click here.
Delivery times vary between suppliers but can be anywhere from 1 to 16 weeks dependent on supplier and product. We try to indicate on each item delivery times but these are guidelines and an expected delivery time will be given to you once the order has been placed, normally within 10 days. We do carry some items in stock which will be delivered within 3 working days in normal circumstances.
Made-to-order items are crafted specifically for you. Estimated times are shown on product pages but can change due to demand or supplier delays.
Yes, some suppliers close during summer and Christmas, which can delay production and shipping. You will be notified if your order is affected.Please note: During August and December European factories close. Some items ordered around these times will be subject to an additional 2 to 3 week delivery time
Trade orders
Yes. Contact the sales team or apply for a trade accountfor more information.
Order issues
Contact customer service as soon as possible. If production or dispatch has already begun, cancellation may not be possible.
Check the returns section in the Terms & Conditions. Contact customer service to start the process. Keep original packaging and repackage items securely.
Report any damage within 2 days. Provide photos of the item, packaging, and labels, along with your order number. Matt will guide you through the claim process.
Please inspect the goods thoroughly before accepting delivery and providing a signature for receipt. If there is any damage or any missing items, please inform the showroom on 01423 524777 within 24 hours. In the unlikely event of damage we need the customer to take detailed photos of the damage and also pictures of the packaging in order for us to process your claim. If you don't do this we will not be able to process your claim.
If for any reason your order is incorrect we will sort this out for you along with the supplier as quickly and efficiently as we can.
Please call us at 01423 524 777 or email to ask any questions or discuss special delivery options.
